Jili55 Privacy Policy

Jili55 (https://jili55.vu) is a trusted online gaming platform relied upon by millions of players across Bangladesh. We understand how valuable your personal information is, which is why this Privacy Policy has been created to keep you fully informed.

This Privacy Policy explains what types of information jili55 collects, why it is collected, how it is used, and what steps we take to protect it. By using our website or app, you are considered to have accepted this Privacy Policy.

This policy is part of our Terms and Conditions and Responsible Gaming Policymust be read together. If you have any questions, please contact our support team.

Jili55 collects two types of information from you:

a) Information you provide directly:

• At registration: name, mobile number, email address, date of birth.
• For identity verification: national ID or passport number.
• Payment details: mobile banking number (bKash, Nagad, Rocket).
• Information provided when contacting our support team.

b) Automatically Collected Information:

• IP address and device type.
• Browser type and version.
• Cookies and session data.
• Gaming history and transaction records.
• Time spent on the platform and pages visited.

Jili55 collects your information through the following methods:

Jili55 uses the information collected from you for the following purposes:

• Account Management: Setting up your profile, securing your login, and delivering a personalized experience.
• Payment Processing: Processing deposits and withdrawals and maintaining financial transaction records.
• Customer Support: Providing prompt resolution of your complaints and inquiries.
• Security: Preventing fraud and illegal activity.
• Legal Obligations: Compliance with applicable laws and regulations.
• Improvement: Improving platform performance and user experience.
• Promotional Communications: Sending you bonus and offer updates with your consent.
• Responsible Gaming: Identifying signs of addiction and providing timely support.

Jili55 never sells your personal information to third parties. However, data may be shared in the following limited circumstances:

• Payment Provider: Shared with mobile banking partners such as bKash, Nagad, and Rocket solely to process transactions.
• Game Provider: Gaming data is shared with slots, fish, and other game providers.
• Legal Authorities: Required to provide information upon a valid court order or official government request.
• Security Specialists: We work with trusted partners to ensure cybersecurity.

Every third party operates under a strict confidentiality agreement and may not use your data for their own purposes.

Jili55 uses cookies on its website and app to enhance your experience. Cookies are small data files stored on your device.

You can disable cookies through your browser settings, though some features may become limited as a result.

Jili55 uses industry-leading technology and practices to protect your data. Our security framework is outlined below:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall Protection: An advanced firewall prevents unauthorized access.
• Regular Security Checks: Regular third-party penetration testing.
• Data Backup: Critical data is backed up on secure servers.
• Staff Training: All staff receive regular training on data protection policies.
• Incident Response Plan: Protocol for taking prompt action in the event of any security breach.

Jili55 does not retain your information longer than needed. Below are the retention periods for each type of data:

• Account Information: For the duration the account is active and 5 years after closure (as required by law).
• Financial Transactions: Minimum 7 years (in accordance with international financial regulations).
• Support Chat Records: Up to 2 years after issue resolution.
• Cookie Data: Until the cookie's set expiry date (up to 1 year).
• Gaming History: For as long as the account remains active.

Once the retention period expires, we securely and permanently delete your data.

Every registered user on jili55 is entitled to the following rights:

To exercise any of these rights, contact our support team. We will respond to your request within 30 days.

Jili55 is strictly for users aged 18 and above. We do not knowingly collect information from minors. If a minor has registered on our platform, a parent or legal guardian may contact us and we will promptly close the account and delete all associated data.

We have technical measures in place to verify age and reserve the right to request identification in any suspicious case. Child protection is one of our primary responsibilities.

Jili55 uses certain third-party services that have their own privacy policies. These services include:

• Game Provider: Software from certified game developers including JILI, PG Soft, and Pragmatic Play.
• Payment Gateway: bKash, Nagad, and Rocket's own privacy policies apply.
• Analytics Tools: For monitoring website performance.
• Cybersecurity: To protect the platform from cyberattacks.

These third-party services operate independently of jili55 and we are not responsible for their privacy policies. However, we only work with trusted and reputable partners.

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us through the following:

• Email: [email protected]
• Live Chat: Chat button at the bottom-right corner of the website (available 24/7)
• Response Time: Within a maximum of 30 business days

Jili55 reserves the right to update this Privacy Policy at any time. If significant changes are made, we will post a notice on the platform.